Delivery is constituted by the transfer of physical possession to the Customer or control of the Product.

• The covered delivery area includes, United Arab Emirates, Lebanon, Qatar, Saudi Arabia, France, United Kingdom and Switzerland in partnership with DHL EXPRESS and Aramex. For other countries, the order must be sent directly for review to our sales departments by email to sales@setianjewellery. Our services will take care of validating the order and following up with the Customer.

• Once you place your order need 4 to 8 weeks to deliver your item, depending on product availability and the delivery country. 

• Delivery time limits are 5 working days and are counted starting from the date of shipment of the order confirmed by email. Any possible delay related to the customs clearance of the exported goods is not the responsibility of the Company.

• Absence or Delay in delivery: The Company undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above. These deadlines are provided for information only.

If, after thirty (30) days and exception cases of force majeure, the Customer has not received the package, the Customer must notify the Company by registered letter with acknowledged receipt or in written in another durable support. In this case, the Company undertakes to reimburse the Customer, within ten (10) working days of the cancellation request.

In accordance with the legislation in force, the transfer of risk takes place with the physical possession or control of the Product by the Customer.

• Insurance: Each package is insured, regardless of the carrier and the value of the Jewellery (s), so that if a package is lost or damaged during transport, we suggest a delivery of an identical product or else a reimbursement if the Customer prefers, if the product is not immediately available.

• Tracking: We track each of our shipments and you have the possibility to track your order thanks to a tracking number which is provided via email when your package is dispatched [see above].

• The ordered product is delivered to the address on the Customer's order form.

• For security reasons, we are not able to deliver to P. O. Boxes. When the product is delivered, check the content of the products delivered and their conformity with your order before signing the carrier's delivery note. In the event of an anomaly, please let us know your reservations within 5 days by emailing at the following address: info@selimmouzannar.com, otherwise, we cannot be liable. If you are absent during the delivery of your package, you will need to contact the carrier to arrange a new delivery.

• The delivery address may differ from the billing address.

• In the event of damage, the Customer expresses his reservations with precision and clarity on the delivery slip, a duplicate of which is sent by the carrier to the Company. In this regard, it is the Customer's responsibility to verify the content, conformity and condition of the product upon delivery. This verification is deemed to have been carried out once the Customer, or a person duly authorized by it, has signed the delivery slip presented by the recipient of the carrier.

• Despite the care taken in preparing the orders, a product may be missing, or an error may have occurred during the preparation. If you notice such an error, please report it to us by email at sales@setianjewellery.com within 48 hours maximum following receipt of the order.

• Each order is carefully packaged in a Setian  leather pouch to protect the jewel on a daily basis. We prepare your package by hand, which will be shipped in a white, secure and anonymous cardboard box. In addition to your Jewellery, this package contains an envelope with the certificate of authenticity, the invoice and a card with tips for taking care of your Jewellery.

• If it is a gift and you do not wish to attach the invoice to it, all you have to do is indicate this during the purchase process by checking the box "This is a gift, do not attach the invoice with the parcel”.

• The Site is the property of the Company. It is protected by International Copyright Laws and Agreements, as well as other International Intellectual Property Laws and treaties.

• All rights relating to the Site and to the overall concept of the Company's activity, to their original and innovative character, in particular intellectual property rights on texts, literary and artistic creations, graphics (including photographs) and audiovisual, including advertising, IT developments, HTML developments and other intellectual works and, in general, all creations likely to be protected by intellectual property law such as images, logos, formatting, graphic charter, structure, ergonomics, color codes, typography, fonts, basic graphic elements, graphic organization of the screens, layout, page backgrounds, visual identity of the Site, belong to the Company or are regularly used by the latter, without any limitation.

• The Customer agrees not to directly or indirectly infringe the Company, the Site, or the rights of the Company.

• The delivery of the order requires the provision of a certain amount of personal information concerning the Customer, namely his name, first name, postal address, date of birth, phone number and email address. The data collected is necessary for the fulfillment of the Company's obligations towards it, such as the validation of the order, or the execution of the delivery. The Customer not wishing to provide this information will not be able to place an order on the Site.

• The Customer's data is kept for this sole purpose and the Company undertakes not to use them in any other context, nor to transmit them to third parties, without the express consent of the Customer or outside the cases duly provided. The data controller, except for data relating to payment, is the Company, whose contact details are given in article 2. The contact details of Customers are kept for a period of 3 years starting the end of the Business relationship. These data are kept in secure conditions, according to current technical means.

• The transmission of information on the Site takes place in a secure context using the protocols in force in the Internet.

• Payment card numbers are not kept in the Site but in the secured site of our banking institution.

• In accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) relating to computers, files and freedoms, you have the right to access, rectify, and oppose your personal data. To do so, simply send us a request online, indicating your name (s), first name (s), address and, if possible, your customer reference to sales@setianjewellery.com.