Quality Standards & Customer Terms

All our products are made in our workshop located in Beirut, we recycle the gold daily from returned, transformed and repaired products.

Setian ensures its customers that all products containing gold have been provided in accordance with mineral sourcing protocols from non-conflict countries, and respect Wall Street's reforms on consumer protection.

  • The diamonds used by Setian have the D- E- F (color) and VVS-VS (Clarity) classification and are subject to a GIA certificate of authenticity delivered with the jewel for larger diamonds at 0.50 carat.

  • Rose cut diamonds (old cut with fewer facets than modern cuts and more random shapes) do not enter with the GIA classification, but Setian provides the best quality.

  • Diamonds are purchased from lawful companies not involved in conflict financing and are subject to written guarantees from their supplier. We hereby guarantee that its diamonds come from countries not linked to conflicts, in compliance with the resolutions and rules established by the United Nations.

  • The precious stones selected by Setian are rigorously chosen for their color qualities, clarity and brilliance and are subject to a certificate of authenticity delivered with the jewel, in particular GIA for diamonds over 0, 5 carat.

  • The products to be sold are those appearing on the Site when the Customer consults the Site. The Site does not sell second-hand, defective or substandard products compared to the standards offered in the market.

  • We draw the Customer's attention to the fact that the photos illustrating our products may appear slightly different from reality due to the settings of the Customer's screen and the lighting during the shooting. In addition, as these are handcrafted creations, the items may exhibit irregularities in finishing, differences in format and / or colors inherent in this type of manufacture which cannot be considered as major defects. The responsibility of the Company cannot be reconsidered and the validity of the order cannot be affected.

  • The photographs, graphics, and descriptions of the products to be sold are only indicative and in no way bind the Company. Customers have the option of obtaining further information by contacting the Company's Customer Service by email at the following address: sales@setianjewellery.com

  • The selling prices of the products are displayed on the Site at the time of purchase by the Customer.

  • Invoicing at the time of check-out is always done in dollars including taxes, at the rate applicable at the same time. Any change in this rate will be automatically reflected in the selling price of the products.

  • After sending an email of order confirmation with the package tracking number, a second email is sent to the Customer to inform him of the amount of applicable taxes and customs duties, which they will have to pay to the carrier at the time of the delivery.

  • The creation of a personal account is mandatory to place an order on the Site.

  • The sale will not be considered final until the Customer has sent the acceptance confirmation of the order by the Company by email and after receiving the full price by the latter.

  • It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors. The Customer certifies having received a detail of the delivery costs, as well as the terms of payment, delivery and execution of the contract.

  • Any order placed on the Site constitutes the formation of a contract concluded at a distance between the Customer and the Company.

  • The Company reserves the right to cancel or refuse any order from a Customer with whom there is a payment dispute of a previous order.

The Customer can find all the information relating to his order (invoice, parcel tracking number and contact details) in the “My Account” section.

  • The Company should not sell the Products on the Site to professionals, but only to consumers, for their personal needs. The Seller therefore retains the right to refuse orders for the same Product in large quantities and comprising more than 10 identical items.

  • Once the contract has been concluded, the Company sends the Customer, by email, a receipt of his order containing a summary of the information provided on the order form, as well as the link of a withdrawal form.

  • The languages available for concluding the contract on the site are English. The final price of the basket will be displayed once the aforementioned charges are booked.

  • For the payment of the sale price of the products and shipping costs, the Customer must follow the instructions written in the order form.

  • The Customer has the possibility of paying their purchases by debit/credit card, or by bank transfer. The currency of payment is US Dollar. The accepted payment cards are: CB, MasterCard®, Visa®.

  • As soon as the payment is accepted by the Site, a validation email is sent to the Customer, accompanied by the invoice.

  • In the case of payment by bank transfer, the Customer has eight (8) working days from the confirmation of the order to transfer the agreed amount. A reminder will be sent to the Client within 8 days if the expected sum is not transferred to the Company's bank account. The order may be canceled if the Customer has not made the bank transfer within the time limit.

  • During payment, the bank requests personal information from the Customer in order to verify the identity of the cardholder and to validate the transaction. The Customer must submit his credit card number, depending on the type of the latter, the expiration date thereof as well as the cryptogram number (appearing on the back of the bank card).

  • The Customer guarantees the Company, when validating his order form that he is in good standing towards the issuer of the payment card.

  • Financial information will be transferred by means of a cryptographic protocol to other banks providing services related to remote electronic payment, without third parties being able to access it under any circumstances.